Job Overview:

We are looking for an experienced technical writer to join our team and elevate our client-focused services. The ideal candidate will have a proven track record of success in a relevant technical field, such as software development, computer science, or engineering.

Responsibilities:

• Create thorough documentation that aligns with organizational standards.

• Acquire a deep understanding of products and services, simplifying complex information into clear, engaging, and polished content.

• Craft user-centric content that addresses the needs of the target audience, transforming insights into accessible language for user success.

• Build and manage a detailed reference database, incorporating research, usability tests, and design specifications.

• Assess existing content and devise innovative strategies for enhancement.

• Conduct research, outline, write, and edit content in collaboration with various departments to understand project needs.

• Collect information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.

• Partner with development and support leads to identify documentation repositories, revise and edit content, and find optimal solutions for data organization and centralized storage.

• Research, create, and maintain information architecture templates that comply with organizational and legal standards, ensuring smooth data migration.

• Develop content in various media formats for enhanced usability, maintaining a consistent tone across all documentation.

Required Skills/Qualifications/Duty Experience

Essential:  

• At least two years of experience as a proficient technical writer.

• Demonstrated ability to rapidly learn and comprehend complex subject matter.

• Experience writing documentation and procedure manuals tailored to diverse audiences.

• Excellent written communication skills with a strong attention to detail.

• Proven experience collaborating with engineers to enhance user experience (e.g., design, UI), refine content, and create visuals and diagrams for technical support materials.

• Capable of managing multiple projects concurrently. 

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field

Preferred:  

• Firm understanding of SDLC (systems development lifecycle)

• Previous experience in software development

• Professional certification (ex: Society for Technical Communication)

• Experience in using XML tools to create documentation

Security Requirements

• Must possess and maintain a TS/SCI clearance at time of hire

Education/Certification Requirements

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field

Travel: 

• Ability to travel as needed, estimate less than 25%

What We Offer:  

• Competitive salary and performance-based incentives  

• Comprehensive health, dental, and vision benefits  

• Opportunities for professional development and certifications  

• Flexible work environment with hybrid or remote options  

• A supportive, innovative, and growth-oriented culture  

How to Apply:  

If you are passionate about building and maintaining reliable systems and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your experience and enthusiasm for the role to hr@blueobsidian.solutions.